Customer Service

Please contact us for any questions you may have, send us an email 24/7 at Provital Customer Care

 

Return Policy

100% SATISFACTION GUARANTEE

If for any reason you are not completely satisfied with your purchase you may return the purchased products with thirty (30) days of the delivery.  Items returned must be in new and unopened condition. We will be happy to provide a full refund for unopened / unused items or credit your account for the amount of the purchase.

Pro VItal products carry an unconditional quality guarantee.  This guarantee protects buyers from quality issues, if they arise, will be taken care of at no cost to the buyer.

If you received a FREE product, sample or gift with your purchase, it must be included with your return(s) in order to be refunded in the original form of payment.

The refund will be issued with 15 days of receiving your parcel.  You will receive an email once the refund is completed.

 

UNOPENED OR UNUSED

To return merchandise to Pro Vital, please follow these simple steps:

Step 1:  Pack the items along with a copy of your invoice.

Step 2:  Returns must be prepaid; please note return shipping fees are not refundable.  

Please contact Provital Customer Care for returns or exchanges.

 

PRIVACY STATEMENT

Welcome to our website dedicated to you looking your best naturally.  If you continue to browse and use this website, you are agreeing to comply with and be bound by the following privacy statement, which together with our Terms and Conditions policies govern Provital's LLC's relationship with you in relation to this website.

 

COLLECTION OF PERSONAL INFORMATION

When you use our Products or Website, you may be asked for personally identifiable information such as your name, address, email address and telephone number.  Your peronal information is never shared or sold to 3rd party companies.

By giving Pro Vital this information, you will need to consent by using it in the manner described in this policy.  You may withdraw your consent at any time by emailing Pro Vital at Provital Customer Care.  We will destroy your personal information within five (5) days of receipt of your withdrawal of consent.

 

SECURITY

All security on Pro Vital's website is treated seriously.  Where applicable, Pro Vital undertakes security steps, including use of SSL  technology, on our back-end systems that store customer account information and to protect data transmissions.  However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures.

If you have any further concerns about security, please email our Customer Service team at Provital Customer Care.

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